Shipping policy
Where we ship
We currently ship within the United States only. International orders are something we hope to offer in a later season; for now, every order is dispatched to a US address.
How fast it gets to you
| Stage | Time |
|---|---|
| Processing | 1–2 business days |
| Transit | 3–7 business days |
| Total | 4–9 business days from order to door |
Orders placed before 4:00 PM ET, Monday to Friday, begin processing the same day. Orders placed afterwards, or over the weekend, are processed on the next business day. We don't dispatch on US federal holidays.
What it costs
| Spend | Shipping |
|---|---|
| Under $100 | $5.99 USD, flat |
| $100 or more | Free, on us |
Every order ships tracked. The carrier (USPS, UPS, or FedEx) is chosen based on the destination and what's fastest from our fulfilment partner.
Where it ships from
Every Gabriel Mantelli wallet is held at our US fulfilment partner so domestic orders move quickly. You'll receive a dispatch email with a tracking link the moment your order leaves us.
Address problems
If the carrier returns a parcel because the delivery address was incorrect or undeliverable, we'll get in touch to confirm and reship. A second shipping charge may apply if the original address was wrong at checkout.
Lost or delayed packages
If your tracking hasn't updated for 5 business days past the expected delivery window, email support@gabrielmantelli.com with your order number. We'll open a claim with the carrier and either reship or refund.
We can't be held responsible for delays caused by severe weather, carrier disruption, or addresses provided incorrectly at checkout — but we will do everything reasonable to get your wallet to you.
Contact information
Store Name: Gabriel Mantelli
Website: gabrielmantelli.com
Email: support@gabrielmantelli.com
Address: 238 Mulberry Street, Suite 7, New York, NY 10012, USA
Hours: Monday–Friday, 9:00 AM – 6:00 PM ET. We reply within one business day.