Commonly asked questions

Orders placed before 2:00 PM ET are processed within 1–2 business days. Once shipped, delivery takes a further 3–7 business days via tracked delivery. 4–9 business days from order to door.

Standard tracked delivery is $5.99 flat for orders under $100, and free on orders of $100 or more, within the United States.

We currently ship within the United States only. International shipping is in the works — if you'd like to be notified when it goes live, email support@gabrielmantelli.com.

All orders ship tracked via our standard delivery partner (USPS or UPS depending on destination). You'll get a tracking number by email the moment your order is on its way.

Use the tracking link in your dispatch email, or our Track Order page. Tracking can take up to 24 hours to begin updating after dispatch.

If your order hasn't arrived within the expected 4–9 business day window, email support@gabrielmantelli.com with your order number and we'll look into it straight away.

Email support@gabrielmantelli.com as soon as possible. We'll do our best to update it before your order ships, though we can't guarantee changes once processing has begun.

Please check around your delivery location and with neighbours first — carriers occasionally mark items delivered ahead of the actual drop-off. If it's still missing after 24 hours, email support@gabrielmantelli.com and we'll investigate with the carrier.

We offer a 60-day return window from the date of delivery. Items must be unused and in original packaging. Return shipping is the customer's responsibility unless the order was faulty, damaged, or sent in error — in which case we cover it. Full policy on the Returns & Refunds page.

Email support@gabrielmantelli.com with your order number and the reason for return. Our team will reply with the return address and next steps within one business day.

For change-of-mind or sizing-related returns, return shipping is the customer's responsibility — we'll provide the return address and you're free to use your preferred carrier. For faulty, damaged, or incorrect orders, we provide a prepaid label.

We don't run a separate exchange flow. The fastest way is to return the original for a refund and place a new order for the colour you want.

We're sorry about that. Email support@gabrielmantelli.com with your order number and a photo of the issue, and we'll put it right promptly — usually with a replacement and a prepaid return label for the original.

Orders can be cancelled as long as they haven't entered processing. Since processing begins within 1–2 business days, reach out to support@gabrielmantelli.com as soon as you can.

Refunds are processed within 4 business days of us receiving your return. Depending on your bank or card issuer, the amount can take a further 3–5 business days to appear in your account.

Full-grain leather across the entire range — the top cut of the hide with the natural surface intact. That layer is what gives the wallet its strength and lets it develop a patina instead of cracking the way coated splits do after a year.

The high-touch zones lighten first — corners, the fold spine, the lip you pull open with your thumb. The body holds its base colour. Patina is most pronounced on cognac and lighter tones. Black and oxblood deepen more subtly.

Slightly, over the first 5–10 days. It settles into the shape of what you carry. Don't overstuff the card slots in the first week and it relaxes cleanly.

No — we chose not to add it. RFID linings add bulk and reduce the leather's natural feel. If you want RFID protection, a single RFID-blocking card slipped into a slot does the same job at half the thickness.

Horizontal Bifold: 6 card slots plus a billfold. Vertical Bifold: 6 card slots plus a billfold and ID window. Zip-Around: 8 card slots, billfold, coin compartment, and zip closure. Full dimensions are on each product page.

Cognac, brown, and black across the range. New seasonal colours are added in small batches — check each product page for current availability.

Wipe with a dry cloth. Avoid water immersion (rain is fine; submersion isn't). Neutral leather balm every six months is optional — not waxes, oils, or anything from a shoe-shine kit. Patina is expected; cracks are not.

Blot, don't rub. Let it air-dry at room temperature, away from direct heat or sunlight. Once fully dry, a light brush with a soft cloth restores the finish.

Yes — it's the point. Full-grain leather develops a patina with use, which is the soft lustre and colour deepening that appears in high-touch zones. It's a sign of quality leather, not damage.

Well looked-after, a Gabriel Mantelli wallet should outlast the wallet you have now. Full-grain leather wears in, not out. We've designed the stitching, corners, and hardware to match.

Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, and Shop Pay — all processed securely through Shopify Payments.

Yes. Payments are processed by Shopify Payments and Shop Pay, both PCI DSS Level 1 compliant. Your card details are encrypted end to end and never stored on our servers.

No. We never see or store your full card number. Tokenised payment data is held by Shopify Payments under their secure infrastructure. See our Privacy Policy for full detail.

Sales tax is calculated at checkout based on your shipping address and applicable state laws. The exact amount will show before you complete your order.

Email support@gabrielmantelli.com, Monday–Friday 9:00 AM–6:00 PM ET. We reply within one business day. Our office is at 238 Mulberry Street, Suite 7, New York, NY 10012.

We handle support by email so we can answer thoroughly and keep a record of every conversation. Email turnaround is one business day or sooner.

Not currently. We're an online-only brand. Our New York address is for returns, correspondence, and business mail — not for walk-in shopping.

Our full policies are linked in the footer: Shipping, Returns & Refunds, Privacy, and Terms of Service.